The HLT23221 Certificate II in Health Support Services is the entry qualification for the people who keep a healthcare setting running — assisting patients with daily needs, maintaining a clean and safe environment, and supporting the clinical team. It is a practical, hands-on qualification and a common starting point for a career in health.
What the qualification covers
- Assisting with the personal care needs of patients and residents
- Infection prevention and control
- Maintaining a safe and clean environment
- Moving and positioning people safely
- Communicating effectively with patients, families and colleagues
- Understanding the healthcare system and your role within it
Where it leads
Graduates work as health services assistants, ward support staff, cleaners and orderly staff in hospitals, aged care and community settings. Many use it as a stepping stone into further study — the HLT37315 Certificate III in Health Administration is a natural next step if you want to move into the administrative side of healthcare.
Who it suits
This suits people who want to work directly with patients and are comfortable with physical work. There are no formal academic prerequisites. You will need sound communication skills, the physical capacity to assist people safely, and a current police check before placement.
Delivery and assessment
The college delivers this qualification with flexible online study, tutor support by phone and email, and practical assessment arranged in person.
Getting started
Course details, fees and intake dates are on the HLT23221 Certificate II in Health Support Services page. If you are weighing up health support against health administration, contact the college and we will explain how the two roles differ day to day.