Certificate III in Business

Embark on a journey to enhance your professional capabilities with the BSB30120 Certificate III in Business. This qualification is designed to reflect the multifaceted roles within Business Services.

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    Course Details

    The BSB30120 Certificate III in Business is a course that will give you the training necessary to work in a customer service or general clerical role within either the private or public sectors. You will be introduced to word processing, spreadsheets, customer relationships, and customer service practices.


    • An education to show that you are serious about attaining a role in business.
    • Numerous business skills that may improve your efficiency, attention to detail, and organisational skills.
    • A nationally recognised qualification from an Australian training institution.
    • An online business course to teach you some of the skills you will need once you enter the workforce.
    • An introduction to the theory behind business processes and how to implement this in the workplace.
    • Experienced trainers who you can ask questions of about your coursework. Request help with your studies as you have the full support of our dedicated team.
    • You’ll have a 12-month window to complete the self-paced BSB30120 Certificate III in Business, many past students have successfully completed this course in less time. You can request an extension if you find that 12 months is not enough time.

    Enjoy Learning at Your Own Pace with Expert Support

    Your online learning platform is designed to take you through the course material so you can easily check your progress, find your place and get in contact with your course tutor.

    Ready to fast track to your new career? With this online course, you can study 24-7 if that suits you!

    Gain this qualification while you are still working or around your routine. Online study is perfect because your progress is tracked and you can pick up where you left off any time.

    Your Investment

    Course Outline


    Topics Covered Studying BSB30120 – Certificate III in Business allows you to gain skills that you’ll use in a variety of office job roles and will give you a great base understanding of business administration.

    Core Units

    • BSBCRT311 – Apply critical thinking skills in a team environment
    • BSBSUS211 – Participate in sustainable work practices
    • BSBTEC302 – Design and produce spreadsheets
    • BSBTEC303 – Create electronic presentations
    • BSBPEF201 – Support personal wellbeing in the workplace
    • BSBTWK301 – Use inclusive work practices
    • BSBWHS311 – Assist with maintaining workplace safety
    • BSBXCM301 – Engage in workplace communication
    • BSBWRT311 – Write simple documents
    • BSBTEC301 – Design and produce business documents
    • BSBPEF301 – Organise personal work priorities
    • BSBOPS304 – Deliver and monitor a service to customers
    • BSBOPS305 – (BUS) Process customer complaints


    The BSB30120 Certificate III in Business has no entry requirements however, basic computer skills including the use of office software would be beneficial. You may also need to complete a numeracy and literacy course.

    Course Outcomes

    Upon completing the BSB30120 Certificate III in Business, you will have some foundational knowledge and skills that enable you to effectively contribute to the operations of a variety of business settings. This nationally recognised qualification prepares you for a broad range of roles within the business sector, enhancing your employability in administrative, clerical, and support capacities. You’ll become proficient in:

    • Applying critical thinking and problem-solving strategies in a business context.
    • Developing and utilising digital technology skills for business operations.
    • Managing customer service expectations and delivering high-quality service.
    • Understanding and applying basic marketing principles.
    • Communicating effectively in a professional environment.
    • Organising personal work priorities and professional development.
    • Contributing to team effectiveness and promoting collaboration.
    • Implementing and maintaining environmentally sustainable work practices.

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      • Flexible Learning Environment
      • Real Job Skills You Can Acquire
      • Exciting & Fulfilling Career Options
      Nationally Recognised Training at The College of Health & Fitness

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